FREQUENTLY ASKED QUESTIONS

Many of our clients have queries about our products, so we have selected the most frequently asked questions and answered them below. If there’s anything we’ve missed, feel free to get in touch with us by calling on 0121 289 4940 or emailing us at enquiries@skirtinguk.co.uk.

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Products

Do you offer trade discount?

Yes we do! The larger your order, the more discount that can be applied. Contact us on 0121 289 4940 to see what you can save or drop us an email at enquiries@skirtinguk.com

The height I want isn't listed, can you do it?

Most likely yes. If your desired height is in between two options, then simply choose the taller height and let us know in the notes section the height you want and we will cut it down to size for you.

We get many of our customers who have specific requirements such as 68mm, 119mm, 150mm 169mm, 269mm and this is no issue.

For example, if you would like 150mm tall skirting board, order 170mm and we will cut it down to size for you.

If you’d like something smaller or taller than we have listed, contact us to find out if it’s something we can do for you.

What's the most commonly used / purchased thickness for skirting and architrave?

Generally, we find that 18mm is the most common thickness purchased here.

What is a finish?

Finishes are when you choose to have a paint application applied to your product. This would then become a pre-finished product. Options are Eggshell, Satin or Gloss finishes.

What are the pro’s and con’s of having a finish to my order?

Well for starters the pro’s allow you to have a completely pre-finished product so this saves you time when installing, you will not need to paint this item at all. We will prime your order twice rub it down smooth and then apply the finish of your choice.

The con’s can be when you install the product using nails and you create a hole or where the cut marks are, they made need touching up. This can be resolved by using a small tester pot of white finish Eggshell, Satin or Gloss from any hardware store. When applying to your product please try not to paint with a brush, we recommend that you dab the areas required with a small art brush.

Is the gloss finish a high gloss finish?

Our paint is applied using a spray gun and gives a great shiny gloss finish, however this finish is not high gloss that replicates a mirror shine effect.

Will you always have this paint in stock if i do a repeat order?

Yes, we only use one supplier for our paint so your order will match every time.

How do I fit my skirting board?

We think the easiest way for you to understand how to fit skirting board is with a video tutorial. We have a video shown below which takes you step by step on how to fit skirting board.

Samples

Can I have a sample of skirting or architrave?

Yes you can. Our samples come free of charge, just pay for delivery.
Our skirting samples come in the standard size of 120mm x 18mm x 100mm.
Our architrave sample sizes are 70mm x 18mm x 100mm.

What finish are my samples in?

All samples bought online are sent out with two coats of our primer. This is how your products will look when they are ordered primed.

Can I order a taller or thicker sample?

Bespoke samples can be ordered to help you decide on the right height and thickness for your project. They come with a charge of £7.50 (plus vat) and are great to help you make a perfect choice.

Can I order a sample in gloss/eggshell/satin?

Sure, if you would like to see how our finishes look you can order through our bespoke samples service. Simply choose the profile you would like and opt for the finish you desire. Bespoke samples come with a fee of £7.50 (plus vat)

Why do you charge £7.50 + VAT for bespoke samples?

When producing a bespoke sample we have to cut a full length and this incurs waste. The charge covers the cost for production, waste and delivery.

Delivery

How long will delivery take?

At Skirting UK we have a variety of delivery options you can choose from. Depending on your finish and delivery option, your turnover time will differ.

Standard Delivery:
Unprimed and primed product will take 4-6 working days.
Satin, eggshell and gloss will take 6-8 working days.
Fast Track Delivery:
Unprimed and primed products will take 2-3 working days.
Satin eggshell and gloss will take 3-4 working days.

I’m not going to be in, can I change my delivery date?

Once your order is created we will process the order and email you a scheduled delivery date. If you are unable to be at the property on this date, please let us know as soon as you can to re-arrange a date more convenient for you. Please note, this will most likely be a later date.

Why is my delivery expensive?

Delivery is calculated from the weight of your order. The heavier your order is, the more expensive delivery will cost. Prices start from £11.95 and go up to £49.95 for standard UK delivery. If you need your order sooner, this will increase the price too.

How are the skirting and architrave packaged, are they protected?

Our Skirting UK Delivery team put cardboard edge protection on all sides of the package to reduce the risk of the skirting boards and architraves being damaged during transit. Then they tightly shrink wrap them to ensure that they reach to you in the same condition that they were dispatched.

Can I return any of my orders?

Yes, If the product is faulty – we will collect the goods and replace them as soon as possible. (See terms & conditions) If you do not like the product – we can take the goods back however you will be charged for the collection of the goods plus you will only receive 50% of the material costs back as we take a 50% restocking fee to recover some of the costs.

Bespoke Orders

The height I want isn't listed, can you do it?

Most likely yes. If your desired height is in between two options, then simply choose the taller height and let us know in the notes section the height you want and we will cut it down to size for you.

We get many of our customers who have specific requirements such as 68mm, 119mm, 150mm 169mm, 269mm and this is no issue.

For example, if you would like 150mm tall skirting board, order 170mm and we will cut it down to size for you.

If you’d like something smaller or taller than we have listed, contact us to find out if it’s something we can do for you.

Can you replicate my existing skirting board?

Yes, we can match your existing skirting board or any product that you have. If you can not find your profile online, we can either try to replicate this as much as we can with our tools.

Alternatively, we would require you to send us a piece of your old skirting or architrave, we will then get a tool made from that piece and it will be matched exactly. 

The tool service costs a one-off price from £250 – £350 (plus VAT) and then we will charge for the skirting on top of that. This process takes about 2 – 3 weeks but you will have the exact same profile or product as before.

Please contact us to find out more – 0121 289 4940 or send your image to enquiries@skirtinguk.com.

I have my own design can you make a profile from a image or my design?

Yes we can make your designs come to life, nothing better than seeing your designs in your own home that are unique to you. We can also use an image and create a skirting board or architrave from that image too.  There really is nothing we cannot do to help and support you our customer with your home or project.

We would require you to send us your design or image and then we will get a drawing done of the tool for you to approve.  Once approved we will get your bespoke tool made from that piece and it will be matched exactly. The tool service costs a one-off price from £250 – £350 (plus VAT) and then we will charge for the skirting on top of that.  This process takes about 2 – 3 weeks but you will have the exact same profile or product as before.